Refund Policy
Our Commitment to Customer Satisfaction
At Central Maine Area Agency on Aging, we are committed to providing exceptional culinary services. Our refund policy is designed to ensure fair treatment for both our customers and our business while maintaining the highest standards of service.
Cancellation and Refund Guidelines
We understand that plans change, and we strive to be as accommodating as possible. Please review our cancellation and refund policies for each of our services.
Private Dining Experiences
- Full Refund: Cancellations made 48 hours or more before the scheduled service
- 50% Refund: Cancellations made between 24-48 hours before the scheduled service
- No Refund: Cancellations made less than 24 hours before the scheduled service
- Rescheduling is subject to availability and may incur additional charges
Catering Services
- Full Refund: Cancellations made 14 days or more before the event
- 50% Refund: Cancellations made between 7-14 days before the event
- No Refund: Cancellations made less than 7 days before the event
- Changes to guest count may be accommodated with 48 hours notice
- Menu changes may be accommodated with 72 hours notice (subject to availability)
Culinary Consulting Services
- Full Refund: Cancellations made 72 hours or more before the scheduled session
- 50% Refund: Cancellations made between 24-72 hours before the scheduled session
- No Refund: Cancellations made less than 24 hours before the scheduled session
- Rescheduling is subject to availability
Deposit and Payment Policy
For most services, a deposit may be required to secure your booking. The deposit amount and payment schedule will be specified at the time of booking.
- Deposits are non-refundable for cancellations made within the specified timeframes
- Full payment is typically due 7 days before the service date for catering
- Payment for private dining is due at the time of service unless other arrangements are made
- We accept various payment methods as specified at booking
Service Quality and Satisfaction
We are committed to providing the highest quality service and culinary experience. If you are not satisfied with our services, please contact us within 24 hours of the service completion to discuss your concerns.
- We will work with you to resolve any issues to your satisfaction
- In cases of significant service failure, we may offer credits or partial refunds at our discretion
- We reserve the right to investigate any claims before determining appropriate action
Force Majeure
In the event of circumstances beyond our control (such as severe weather, natural disasters, or other force majeure events), we will work with you to reschedule your service or provide a full refund, depending on the circumstances.
Special Dietary Requirements
While we take special dietary requirements and food allergies seriously, we cannot guarantee that any dish is completely free of allergens due to our use of shared equipment and preparation areas. We are not liable for any allergic reactions, and no refunds will be provided for issues related to food allergies or dietary restrictions that were not properly communicated to us in advance.
How to Request a Refund
To request a refund, please contact us in writing at least 24 hours before your scheduled service (if applicable) or within 24 hours after the service completion for quality concerns.
- Email: info@etiopathie-animale.com
- Phone: (207) 563-1363
- Please include your booking confirmation and reason for the refund request
- We will respond to your request within 5 business days
Refund Processing
Approved refunds will be processed using the original payment method within 7-14 business days. Processing times may vary depending on your payment provider.
Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about our refund procedures.
Contact Us
If you have any questions about our Refund Policy, please contact us: